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Frequently Asked Questions

Below are questions and answers about our company, garage doors, windows and insulation. Don’t see your question? Get in touch with us!

Below are questions and answers about our company, garage doors, windows and insulation. Don’t see your question? Get in touch with us!

General FAQ

How do I get to your office and Indianapolis showroom?

We are located at 8811 Bash Street, just north of the Castleton Post Office. Click here to view map.

How do I get to your Muncie showroom?

We are located at 7200 N State Road 3. Click here to view map.

Garage Door FAQ

How do I program my Legacy 800 or Standard Driver operator?

How do I program my Odyssey 1000 operator?

How often should I have my door or opener serviced?

If you are not having any problems and your door is working smoothly and quietly, a preventative maintenance call is suggested once a year with normal use. If your door/opener is older and or gets heavy use, you may want to have this maintenance done more frequently. If you have any safety concerns, do not operate the door and call a professional garage door company.

Can I work on my own garage door?

Simple lubrication or a tightening of a hinge is fine. Lubricate the garage door with a light-duty spray lube, like WD-40 or a silicone spray. This can be used on the rollers, track, springs, hinges and the operator chain (if the door has one). Remember to remove your car from the garage so that no oil will drip down on it.

Can I adjust my garage door’s springs?

Never! Homeowners should never attempt to remove or adjust any cables, springs or bottom fixtures on any door. These items are under great tension and could inflict serious injury and/or death. Always call a service professional to adjust or replace any spring, cable or bottom fixture.

Do you work on all makes and models of garage doors?

Yes, we work on all makes and models, and all of our service trucks are stocked with replacement parts. Also, we can usually fix your problem in one trip.

What are the standard sizes available for your residential garage doors?

In general, standard sizes for door widths are 8, 9, 10, 12, 15, 16, 18 and 20 feet. Some door series may have exceptions to this rule. We take measurements during our free estimates to be sure your fits perfectly.

Can I paint my garage door?

All Overhead Door steel garage doors can be painted with the color of your choice, using latex paint.

Can I replace a section of my door or do I need to replace the whole door?

Depending on the damage involved to the garage door system, it is possible in many cases to replace a section of your door. One of our experienced sale representatives can evaluate your situation and give you a recommendation on the best course of action at no charge.

What is R-value and how does it benefit me?

R-value is a standardized measurement of thermal efficiency. The higher the R-value, the greater the insulating properties. Overhead Door manufactures insulated doors with a broad range of R-values designed to meet your needs. Our Thermacore® doors offer our highest R-values – up to 17.5.

How much does a garage door cost?

The price of a new garage door is influenced by a wide range of factors, including regional conditions. Call or send us an email for a fast, free, no-obligation estimate so you get an accurate price for the specific product you are considering.

What maintenance does my garage door require?

We recommend you have your garage door inspected annually. We can give you the most thorough evaluation and perform routine maintenance as needed. Learn more about garage door maintenance and safety.

I have a low ceiling in my garage. Will a garage door and opener work in my space?

Yes. A residential door requires a minimum of 4 ½ inches of headroom space. Your system will need a low headroom extension track or a low headroom torsion rear track. For a garage door opener, you will need slightly more headroom, about 6 ½ inches at a minimum.

How can I get a new remote control for my garage door opener?

Your Overhead Door distributor can provide you with a broad range of opener accessories, from remote controls to wireless keypads. You will first need to determine if your opener is a newer model with CodeDodger® or an older model that does not have CodeDodger®. However, if your opener was manufactured before 1980, you have an analog type opener that we no longer carry remotes for, and your system will need to be upgraded with a new receiver kit. These kits are available in our parts department.

Can my non-insulated garage door be insulated?

Yes, check our parts department for insulation kits available for installation.

Why is my garage door opening and closing on its own?

If your garage door is opening or closing on its own, or just not working correctly, it can mean there is a short in the circuit board. If it’s not a short in the circuit board, it could be a short in the wall button or another issue with any number of mechanisms that work to help the door operate—wall button wiring, wired keypad or other electronic problems. The problem could also involve a faulty remote (or one with the batteries wearing out) or a number of other things.

What does garage door safety involve?

Getting professional service isn’t the only thing you can do to help ensure your garage door is safe and in top working condition. You can also check for frayed cables, do a quick inspection after a severe storm, check for loose brackets and make sure the garage door opener’s automatic reversal is working.

How do I fix my garage door keypad?

Garage door keypads sometimes experience problems. The source of the problem can range from a low or dead battery to a PIN malfunction to stuck keys. A garage door professional can help you troubleshoot the keypad for your garage door.

What are the benefits of a high-speed garage door?

High-speed doors are ideal for certain environments—warehouses, loading docks, storage facilities, etc.—and can:

  • Reduce energy loss
  • Increase security
  • Better protect against inclement weather
  • And more

Learn more»

Why is my garage door so loud?

There are a number of different causes of a noisy garage door. Your door could have:

  • Poor stability
  • Worn out springs or bearings
  • Old rollers
  • Faulty hinges

If you don’t service my area, what should I do?

If we don’t service your area, click here to find other garage door companies.

How can I improve garage door security?

There are several ways to increase the security of your garage door and garage space! For starters, you can consider privacy or frosted glass, install an alarm system and keep up with regular maintenance. Read additional garage door security tips »

Is garage door replacement a good home improvement project?

This one is a bit more subjective! Based on averages from the Cost vs. Value report East North Central region—which includes Indiana—you can recoup about 80% of the cost of garage door replacement. This doesn’t include energy savings you can see (there are many insulated doors available) and the enhanced home exterior and curb appeal!

Window & Door FAQ

What are different kinds of window materials?

There are a number of different window (and door) materials available, including:

  • Vinyl
  • Steel
  • Fiberglass
  • Wood

Overhead Door Co. of Indianapolis & Muncie offers vinyl windows as well as vinyl, steel and fiberglass doors.

What is the difference between a swinging and sliding patio door?

If you’re installing a new patio door, you have a choice between a sliding door and a swinging, or hinged, door. Sliding patio doors slide open along a track and don’t swing inward or outward at all. They require less space, provide expansive views and can be great sources of natural light.

Learn more about sliding vs. swing patio doors »

How do energy-efficient windows work?

A window’s (or door’s) energy efficiency is affected by factors such as the frame material, style (double-hung, casement, etc.), type of glass and more. But the most energy-efficient windows are ENERGY STAR certified. An ENERGY STAR rated product can help consumers save money and also reduce greenhouse gas emissions and other harmful pollutants caused by inefficient energy use.

What is a window sash?

A window sash is a framework that holds the panes in the frame—some sashes can move and some are stationary.

What is the difference between wood and vinyl windows?

Wood and vinyl are two popular window frame materials. While wood windows have natural beauty and charm many homeowners find appealing, vinyl windows offer many benefits. They are energy-efficient, low-maintenance and more resistant to rotting, warping, etc.—they can also be an affordable choice.

Learn more about wood vs. vinyl windows »

How much does it cost to replace windows?

Your overall window installation cost will depend on a number of different things, such as the window type, size, etc. According to HomeAdvisor (based on more than 35 cost profiles), the average reported cost of installing windows in the Indianapolis area is $4,018, with most homeowners spending between $3,151 and $4,885.

What are the most energy-efficient windows?

In terms of overall design, the most energy-efficient windows have double or triple panes and argon or krypton gas between the panes. The most energy-efficient styles of windows are picture/fixed pane (which don’t open), casement and awning.

What are common replacement window problems?

Many different window problems can arise, including:

  • Sash deterioration
  • Excess condensation on the pane
  • Inability to open or close properly

Some sources of these problems can include inadequate insulation, broken springs or other parts, and old age.

Should my windows be repaired or replaced?

The best way to determine if you need window repair or replacement is to talk to a window professional. However, there are signs you can look out for on your own that indicate your windows are in bad shape.

Learn more»

Are vinyl windows good?

Although more of a newcomer to the market, vinyl windows offer many benefits, including:

  • Low maintenance
  • Durability
  • Energy efficiency
  • Affordability

What are different kinds of door materials?

You have a number of options when it comes to materials for front, storm and patio doors, including:

  • Steel
  • Fiberglass
  • Vinyl

What are my window color options?

From white to brown to gray, there are many different window color options. The vinyl windows we offer are available in almost any color you can think of!

What is a double-pane window?

A double-pane window has two panes of glass, usually separated by a narrow space with argon or krypton gas. Double-pane windows are energy-efficient and can help eliminate moisture infiltration.

What is low-E glass?

Low-E stands for low emissivity, which refers to the quality of a surface that emits or radiates low levels of radiant thermal energy (heat). Low-E glass reflects energy from the sun, which makes your home more energy-efficient and comfortable.

When should I replace my windows and doors?

A professional will be able to tell you if you need to replace your windows or doors, but in general, you many need replacement if:

  • The door/window doesn’t open and close easily
  • The lock doesn’t work
  • The door/window is cracking, warping or peeling
  • The door/window lets water leak in when it rains

Why does condensation build up on my windows?

Excess condensation on windows can be caused by:

  • Poor insulation
  • Broken parts that ruin the tight seal and allow air to leak in
  • Improper installation

What is the difference between casement and awning windows?

The awning and casement styles are similar—but not identical. Awning windows are single-sashed windows that are hinged at the top. Casement windows are nearly identical—except that they are hinged on the side and tend to have a more vertical orientation.

Can you replace windows in the winter?

Yes, you caninstall windows in the wintertime. In fact, installing them during the “off” season offers a few benefits, such as potentially lower costs and shorter wait times.

What is the best way to clean windows?

Maintenance and care goes a long way when it comes to the aesthetics of your windows. It’s recommended to clean at least twice a year, avoid citrus-based cleaners, and to use a lint-free cloth to wipe the glass.
Read more window cleaning tips »

Why are my windows hard to open?

There could be a number of problems that are causing the faulty operation, from an excessive buildup of dirt and debris to sash deterioration to rusty or broken parts.

What is a fixed-pane window?

A fixed-pane window is not operable, meaning it doesn’t open or close. Fixed-pane windows typically have a large pane of glass and no glazing bars, providing unobstructed views. Different styles can be fixed-pane—often picture and geometric/special shape windows.

What are the best windows for modern homes?

You may want to consider windows that:

  • Are large
  • Have expansive views
  • Are energy-efficient (with multiple panes, low-e glass, etc.)

Read more tips »

How much can you save by replacing your windows?

The payback period can vary but is frequently in the 1 – 3 year range. Other factors that contribute to this are the window’s:

  • Material
  • Style
  • U-Factor
  • And more

Read more tips »

Are my windows damaged?

Windows can get damaged, especially by harsh winter weather. Common problems are broken panes and moisture buildup. In general, the National Storm Damage Center recommends looking for cracks and holes, broken panes and damaged framing. Read more tips »

What causes drafty windows?

Common causes of window drafts include warping and incorrect installation. Single-pane windows are also more likely to be drafty since they tend to be poorer insulators. Although caulk and weatherstripping can be temporary fixes, replacing old, drafty windows is the most practical long-term solution.

Why are my windows moldy?

Humidity and condensation are the two major factors that contribute to mold. To help prevent moldy windows, keep indoor humidity lower! It’s a good idea to run kitchen and bathroom exhaust fans when cooking and showering to prevent excess moisture from accumulating.Learn more »

Insulation FAQ

Do I need more attic insulation?

Can you see your floor joists in the attic (the wooden beams running across the floor)? If the insulation is level with or below the joists, you may need to re-insulate the attic. Other signs that you need more attic insulation include:

  • Higher than normal energy bills
  • Unusually warm second story
  • Ice dams on the roof
  • Snow melting too quickly off the roof

What is the best type of attic insulation?

Here in the Indianapolis area, attic insulation options include fiberglass batts, blown-in fiberglass or spray foam.Learn more »

When should I remove insulation?

In some cases, insulation can be added over existing layers, but there are timeswhen insulation should be removed. When insulation is old or damaged (by mold, insects, water, fire, etc.), it should be completely replaced.

What is the best type of insulation for my home?

There is no “best” type of insulation for all homes. A number of factors play a role in determining the best type of insulation for any given project, including:

  • The age of the home
  • The areas that need to be insulated
  • The type of HVAC equipment in the home
  • And more

Read more tips »

What is insulation R-value?

Simply put, the R in R-value stands for resistance and is a basic measurement of an insulation material’s heat resistance. The higher the insulation R-value, the more effective the material.

What are the benefits of insulation?

Insulation—no matter the material—can help:

  • Maximize energy efficiency
  • Make your home more comfortable year round
  • Provide soundproofing
  • Improve the performance and efficiency of your HVAC systems
  • Contribute to a healthier environment

Can new insulation be added over existing layers?

The short answer is yes, but it really depends. Old, damaged or wet insulation should be removed and replaced, and there may be other exceptions. For example, faced insulation should not be placed on top of existing insulation in the attic and rolled insulation should not be tacked down. Learn more on theENERGY STAR® website »

What is blanket insulation?

As the most widely available type of insulation on the market, blanket insulation is a common way to improve energy efficiency in a home. It consists of batts or rolls and is often made from fiberglass, though mineral wool, plastic, cotton and sheep’s wool are other available materials.

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Residential Garage Doors

We sell, install and service a complete line of steel, wood and aluminum garage doors.

Garage Door Maintenance

We can help with all of your garage door inspection and tune-up needs for your home.

Garage Door Repair

Do you need garage door repair? Our friendly technicians can help!

Garage Door Replacement

We offer the highest quality residential garage door replacement service.

Replacement Windows

We offer high-quality vinyl windows to enhance the look and energy efficiency of your home.

Exterior Doors

We install front, storm, security and patio doors from leading manufacturers.

Home Insulation

We specialize in fiberglass and spray foam insulation for homes in the central Indiana area.

Air Sealing

We offer air sealing and weatherization services to help improve the comfort of your home.

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