• Indianapolis: 8811 Bash Street, Indianapolis, IN 46256
  • |
  • Muncie: 7200 N State Road 3, Muncie, IN 47303
  • |Contact Us
Call Your Local Pros Today! Indianapolis: 317-489-0825
Muncie: 765-215-2932

Shipping & Returns

Shipping

  • All orders will be shipped out on the next business day.
  • In most cases, if an order is placed prior to noon (eastern time) the product will be shipped out the same business day.
  • Overhead Door Company of Indianapolis is dedicated to shipping out all orders in a timely manner. If for some reason a product is backordered the customer will be notified as soon as possible and advised as to the expected shipping date.

Return Policy

  • Products can be returned within 30 days of the purchase.
  • Unless a product has a manufacturing defect, it must be returned unopened, and in its original packaging. Circuits boards must be returned in the original sealed static paper. All original paperwork shipped with the product is to be included with the returned product.
  • If a product is being returned due to a manufacturing defect, Overhead Door Company of Indianapolis will replace it or exchange it with a similar product.
  • If a customer requests a refund for a defective product instead of accepting a replacement item or if the product is being returned for a reason other than being defective, the refund will be subject to a 20% restocking fee. No shipping charges will be refunded. Customer will be responsible for return shipping costs.
  • If a product is defective and no replacement part is available, the customer will receive a full refund for the entire purchase amount.
  • If a customer wishes to exchange a product with a different model, the request must be submitted to our Help Desk within 30 days of the original purchase date. The customer will be charged the difference in price between the two products (if any) and any associated shipping charges.
  • All returns must be accompanied with a copy of the original sales receipt.
  • All returns must reference a Return Authorization Number that can be obtained by calling our Parts Store Help Desk at 1-800-578-5556 or 1-317-436-5025.
  • All returns must be shipped to the following address:

Overhead Door Company of Indianapolis
ATTN: ONLINE PARTS RETURNS
8811 Bash St
Indianapolis, IN 46256
If you have any questions, please call our Parts Store Help Desk at 1-800-578-5556.

Contact us if you have any questions or want to learn more about the products we offer!

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TESTIMONIALS

Thank you! Overhead Door has been keeping my old garage door operating until I can afford to purchase a new one. Today Brandon was out..

~Janet C.
GARAGE DOOR SERVICES
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Residential Garage Doors

We sell, install and service a complete line of steel, wood and aluminum garage doors.

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Commercial Garage Doors

We have all your needs covered for fire doors, security grilles, high-speed doors and dock equipment

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Garage Door Repair

Do you need garage door repair? Our friendly technicians can help!

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Garage Door Openers

We offer garage door opener repair and replacement. Call us for 24/7 emergency service.

ADDITIONAL PRODUCTS & SERVICES
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Replacement Windows

We offer high-quality vinyl windows to enhance the look and energy efficiency of your home.

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Exterior Doors

We install front, storm, security and patio doors from leading manufacturers.

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Home Insulation

We specialize in fiberglass and spray foam insulation for homes in the central Indiana area.

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Air Sealing

We offer air sealing and weatherization services to help improve the comfort of your home.

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